Terms and conditions

By accessing our website, you, the user, agree to the terms and conditions we set out here. These terms and conditions may change at our discretion at any time, and without notice. All orders and purchases made through this site are also governed by these terms and conditions.

Privacy

Hideyo respects your personal privacy. We believe ensuring the security of your personal information is an important part of our job. Your personal information is not shared with or sold to anyone for any purpose.

Payment

This site uses PayPal (including for credit card, debit card, and bank transfer). You do not need a PayPal account for this, you can make an order as a 'Guest'. You will be automatically directed to PayPal's site in the checkout process. After entering your information there, you'll be brought back to our store to complete your order.

Orders and Shipping

All prices on this website include shipping costs within Australia. Orders in stock in our Hobart studio are dispatched within 1 - 3 business days, and shipping times are estimated to be 3 - 7 days depending on your location in Australia.

An express post option is also available on request for orders within Australia.

Alternatively, if you live locally you can also choose to pick up your order from Sweet Sassafras, 279 Elizabeth Street, Hobart.

Orders for photographic prints that require printing will be sent to the printers within 2 business days, and will take 1-2 additional business days to be ready for shipping. Times for custom orders to be framed will depend on the order and will be discussed with the customer.

 

We can ship to most countries overseas via standard air mail. Tolls, fees or taxes not indicated in the total price may apply to international shipments. For international orders please allow up to 4 weeks for delivery, although we aim to have them processed and delivered in considerably less time.

Returns

We will happily refund or replace any items found to be damaged upon arrival. Please contact us with details before returning damaged goods.